- About Us/ FAQ
About Us/ FAQ
Our philosophy is simple; to provide high quality commercially rated office and business furniture to Canadians and beyond. We know that it is difficult for Canadians to find top of the line office furniture without large shipping and/or custom fees.
We stand behind all of our manufacturers and their product and never jeopardize quality.
We believe that business and office furniture should be top of the line, as your business and your clients deserve the best professional furnishings.
1) Where are you located?
We are located in Vancouver, British Columbia where some of our stock ships from. We also ship directly from our manufacturers across Canada.
2) Why do some of your products take so long to ship?
Due to the high quality nature of the majority of our products, many of them are "made to order" and manufactured in Canada. Because of this, the timeframe may be a bit longer than what other competitors offer, but rest assured the quality is worth the wait.
3) Why is there no shipping charge and what service levels do you offer?
We have designed a large web of logistics with many different delivery carriers that benefits you as a customer. Our service levels are basic (Ground Shipping or Lift Gate service), but we do offer shipping upgrades to suit your needs. Please contact us for more information.
*Please note that free shipping applies to most areas of Canada. In some cases, a shipping fee may apply to addresses that are deemed "outside regular delivery areas".
4) Can I customize my product or item?
Yes, most of our products are customizable (with color, size, shape). Please contact us for more information.
5) Can I return my order?
Yes, please contact us for an RMA (Return Merchandise Authorization). We will provide you with the return shipping address. Returns must be unassembled and in original packaging. Return shipping is the responsibility of the customer.
6) Can I cancel my order?
We will do everything we can to cancel your order. Due to the custom and "made to order" nature of our products, some manufacturers will not accept cancellations and/or will charge a cancellation fee. Please contact us for more information.